In This Edition:
1.
The Dog Days
2.
Our Distracted but Productive Workforce
3.
Great Expectations
4.
A Reflection on Reflection
The Dog Days
August, need I say more? Hot beyond reason, but after the heat of this past
July, who knows? August may be a breeze. Event-wise, not much seems to
happen in this month ...or that was yesterday's August. Wars, elections,
political maneuvers, celebrity scandals, and such still manage to fill the
front page. Heck, the major media can elevate any story to "news" status:
recall the unending runaway bride story of last spring. At work, many desks
are vacant. People are on vacation. So that means those remaining can get a
lot of work done, right?
Our Distracted but Productive Workforce
Today, workers in all types of organizations, including government,
non-profit sector groups, health care, and education, as well as private
industry have advanced tools that aid them in ways that the workforce
ancestry could hardly imagine. Today's career professional, frittering with
email and cell phones and all, outperform yesteryear's career professional
in terms of getting things done.
The computer has actually, finally!, increased U.S. labor productivity
measured in output per hour. Robert Gordon, author of Macroeconomics (9th
edition), reports that labor productivity is now on the order of 10 times
what it was when the first electricity plant began operation in 1882. To be
sure, intermittently many people goof off at the click of a mouse. Surveys
show that non-job related web-surfing and e-mail correspondence is rampant.
Who doesn't make personal phone calls or attend to personal business during
the workday?
Even with the latest diversions, most workers are making diligent efforts a
decent percentage of the time. The higher-level of industriousness among
today's workforce may be a sensible reaction to the competitiveness in the
workplace, a scarcity of higher paying jobs, or the fear of being axed. It
could be because they're dedicated, goal oriented, highly ethical, fearful
of losing their jobs, or a combination of all the above. Or, it may be a
result of improved workplace monitoring techniques.
An employer's ability to gauge actual performance levels of employees has
never been greater than it is today. Local area networks rule. So do
surveillance cameras. Surveys show that more than 60% of employers monitor
employees activities and at least 15% of employers observe employees via
hidden camera. No fun.
Great Expectations
Perhaps an underlying element for the increase in productivity across the
board is the increase in expectations. As soon as greater technological
capabilities come along, BAM!, so do expectations. In 1827, the Erie Canal
became functional for the passage of horse drawn canal ships -- at the
blazing speed of four miles per hour. So many vendors wanted to transport
their goods from the west through the Canal and to the Hudson River down to
New York City, that the Canal immediately became clogged. And so, it was
enlarged, then again dramatically enlarged, and then yet again.
At every junction expectations about the traffic volume that the Canal could
handle rose and then, almost instantly, existing Canal capacity was never
enough. Soon the railroads became popular and for many the Canal fell into
disuse until it became a recreational and tourist attraction in the 20th
century. It went from expectation to over expectation to abandonment within
a generation. How cold!
In the typical office, before electric typewriters, and certainly before
PCs, getting 25 or 30 original business letters out the door in a day
represented an impressive achievement, and all that an employer could expect
from a worker in one day. Now, anyone, and I mean anyone, including some ten
year-olds, can generate 500 to 1,000 letters in a day if desired, and
that wouldn't even be news.
On any given day the aggregate of emails sent by individuals, and we're not
talking about spam here, is hundreds of times greater than the entire
aggregate of web pages accessible on the Internet. Therein lies our modern
dilemma: we each have the ability to add to the over-flowing tide that each
of us experiences.
No matter how competent, adept, organized, or clever you may otherwise be,
virtually all career professionals today find themselves in a daily tidal
wave of information, the likes of which are unprecedented in the history of
the human race. And the unvoiced expectation is that you're supposed to be
able to handle it all. British author and psychologist David Lewis, Ph.D.
says that "having too much information can be as dangerous as having too
little. It can lead to a paralysis of analysis, making it harder to find the
right solutions or make decisions."
When your brain is always engaged, when your neurons are always firing, when
you find yourself in a continual mode of reacting and responding, instead of
steering and directing, the best and brightest solutions that you are
capable of producing rarely see the light of day. Hopefully, desirably,
thankfully, you're not among the lot who strays for large blocks of time
throughout the day. You recognize that we live in an information overloaded
society with too many websites, publications, and electronic media bidding
for your attention. You have the ability to self-regulate.
A Reflection on Reflection
As the world wide web and interactive media begin to purvey our lives at
even higher levels than they do now through myriad hand-held and miniature
devices as well as publicly pervasive audio/video displays, any career
professional who wants a quiet, reflective moment is going to have to FIGHT
FOR IT.